Fix payment issues, such as declined or incomplete transactions

If y'all have problems paying for Google products, you might need to set a problem with your payments profile.

Find the issue you're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the consequence:

  • If this message is followed by instructions for submitting additional information to u.s., please do then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments eye, and endeavour the transaction again.
  • Endeavor using a Google Play gift bill of fare to complete the transaction.
  • Endeavor using the best interface for your computing device:
    • If you're using a desktop figurer, effort the transaction using the Google product's website.
    • If you're using a mobile device, endeavor using the product's mobile app (if an app is bachelor).
  • If you're using guest checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the society once more.
    • Effort creating a new Google account if you don't already take i and visiting the Google Store to endeavor the transaction once more.

"Unable to complete transaction: Expired card"

Check to see if your payment method is up to date. If it isn't, update it in the Payments heart.

"Unable to complete transaction. Please utilize some other form of payment."

Note: These steps also apply if you see the error bulletin "Your payment didn't go through. Please attempt a dissimilar payment method or try once again later."

Attempt the following:

  1. Check to run into if your payment method is up to engagement. If it isn't, update it in the Payments eye, and then effort your purchase again.
  2. Make certain yous have plenty coin in your business relationship for the purchase.
  3. If you're still having issues, contact your bank to encounter if there's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an result with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a trivial more data to protect your business relationship against fraud.
  • Nosotros need a little more than data to comply with EU law (European customers simply).

To fix the issue, try the following:

  1. Get to the Payments center.
  2. Take activity on any errors or requests in the payments center.
    1. You might need to verify your identity before yous can buy anything through your Google Account.
  3. Make sure your proper noun, address, and payment information are upward to date.

"Unable to procedure payment: Low card remainder"

You might not have plenty funds in your account to make the payment. Check your account remainder or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the carte du jour before you lot can use it over again:

  1. Become to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the carte that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Inside ii days, you'll find a temporary charge on your menu statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you endeavor to verify the payment method once more:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your carte du jour.
    • If less than 2 days: Await up to 2 days.
    • If more than than 2 days: Bank check your card statement. You lot should observe a temporary charge from Google chosen "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't employ this card for this purchase. Try to make the purchase again with a different menu.

If the menu you desire to apply isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more about what to do if y'all temporarily or permanently closed your payments profile.

If y'all're still having problem, contact support.

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